GENERAL MANAGER MANUAL (ORGANIZATION STRUCTURE)

ORGANIZATION STRUCTURE

ORGANIZATION CHART PRINCIPLE

The General Manager of each hotel must ensure that:

1.    Each department must create its individual organizational chart.

2.    Organizational charts should be shared and made public.

3.    Job profiles should be respected. Job descriptions have been carefully prepared and established for the benefit of every employee.

4.    All employees have received their specific job descriptions and have signed off having received them.

5.    Each department manager has explained the job descriptions to each employee and that everyone understands what their responsibilities and duties are.

·         Each General Manager may change and adapt his organizational chart to fit his operational structure.

·         It should be strongly recommended that no manager or supervisor has more than seven subordinates and that the reporting structures should be in line with the XXXXXXXXXXX operational philosophy.

·         The Regional CEO must be informed of all changes and approve changes in senior positions.

ORGANIZATION CHART PRODUCT

·         Hotels should display their organization chart in a location where passage should be frequent so as to keep staff members informed and familiar with names, faces and positions. It should be strongly recommended that portrait pictures should be also used in departmental charts so as to improve visual recognition.

·         It should be recommended that a quality display board should be built or purchased and should be always kept in good condition. It should be the responsibility of the executive office to keep the chart up-to-date with the assistance of the Human Resources department.

ORGANIZATION CHART ETHICS

·         Organization charts can be a "sensitive" subject affecting individuals self esteem and confidence. Therefore, any modifications should always be shared with the incumbents before being announced.

·         All changes should be announced in meetings or writing before the public display should be changed. Reference: Organizational Chart